I don't have time to Blog!

for anyone who has visited my blog in the last few days, and gotten any number error messages, my apologies. I thought my troubles were over, but as it appears, they might be just beginning.

I switched my hosting service from siteground.com to justhost.com. The primary reason for the change was monetary. My account was up for renewal and siteground wanted $8.95/mo with a 12 month contract, Justhost was only 2.95/mo with a 3 year (prorated refundable contract). When I contacted siteground they said new domain names could get hosting for $3.95/mo, but renewal did not have the option.

So, I decided to swap over to justhost.com. They make it sound easy, pay us, tell us your domain name and we will take care of the rest! They did, sorta.

I paid them, and my account was golen for about 2 days. Then I tried to restore my old blog… that is when the problems started. The username I had with siteground was already taken by another person at justhost, so I had to be assigned a new username to which my old blog didn’t like… you following me here??

So my old blog was looking for one user name and my new blog was looking for another. No communication between the two. Justhost tried to change my username to match my old blog.. but that caused billing issues so my account was flagged and DELETED!

Oh crap. Now what, I pay $8.95/mo for service where I know my blog lives happly or give justhost.com another chance. I have to admit submitting support “tickets” is ridiculous! They never get answered by the same person and you just end up running in circles.

I got a bit frustrated with this, checked the Better Business Bureau and found a phone number for sales. I figured they could either get me with someone to help, or cancel and refund my account. Either way I would be happy.

Now, let me start by saying I usually don’t like getting support from people with accents, and it’s not meant to be racial, but simply the language barrier is difficult to break through at times… Justhost.com the people have accents… but they are BRITISH!! Oh joy! Talk to me all day! I love british accents. (think: the rain in spain, falls mainly on the plain — tha rayyn in spayyn faaauulls maayyynly oon the plaayyyn.) LOVE IT.

On top of that, they are RIDICULOUSLY helpful. Now if I have an issue, I submit a ticket, give them 1 chance to fix it, or at least start fixing it and if that doesn’t happen I call. I can only assume the same group that answers the phone is the same group that answers the support tickets.. but you would never know, as phone support is fast, effective and gets it done.

As it sits right now (5:26 pm on 1/14/09) My blog is up and running. I can read it, access my archives, comments and admin portion.

Michelleandjess.com and michelleandjess.com/abb (my two other works in progress) are down and I cannot log into the admin panels to fix it. I will keep you posted as to how it goes.

In the mean time if you need to talk to a real person at justhost.com, finding a phone number that actually worked was a bit of a task for me. So here ya go. 888-755-7585, press 1 for sales (even though you want technical support they will help). They are super friendly and actually WANT to keep you as a customer. Major points in my book. It is still undetermined what will happen as I am waiting to hear back on my other two pages… I’ll keep you posted!!!

As a final note, the customer service at justhost.com is better than that of siteground.

by Michelle on January 14th, 2010 | RSS | trackback